The Foolproof Guide To SHEIN Return Policy: How To Get Your Money Back Every Time

SHEIN, the future of fast fashion, has become Gen Z’s favorite brand, and for a good reason. It offers trendy apparel, accessories, and home improvement products at relatively low prices– no wonder it has taken the world by storm. 

However, the majority prefer the app for shopping from SHEIN clothing because they are super-affordable and Instagram-worthy. 

As convenient as online shopping is, it comes with a major pitfall: sometimes, what’s delivered isn’t what you’re looking for. Maybe the color is off, the fit is weird, or it doesn’t look as good in person as it did online. 

What do you do next? Initiate the refund process. SHEIN’s return policy isn’t that complicated, but many find it difficult to navigate. If you’re among them, this guide is for you. We will discuss the ins and outs of the return policy for SHEIN so that you can raise a refund request without hassle. 

Also Read: How to Stack Coupons on SHEIN and Double Up Your Savings

SHEIN Return Policy: An Overview

Source: SHEIN’s Official Website

SHEIN’s return policy is quite straightforward: you can return all new items bought from its site within 35 days of the purchase date. However, the condition is that all items must be unwashed, unused, undamaged, and unaltered. The original tags and the hygiene sticker must also be intact. 

Also Read: The Ultimate Guide to SHEIN’s Affiliate Program (2023)

Initiating Returns on SHEIN Items

Returning items on SHEIN is pretty simple! All you need to do is:

• Open the SHEIN app and go to the “My Orders” section
• Select the order you want to return
• If you want to return just one item in an order of multiple, you can do that
• Once you open the order page, you’ll see all the items in that order listed together
• There will be a “return” button beside each item
• Tap on that button for every item you want to add to your return cart
• Once done, select “Request Return” and you’re done!

Thereafter, wait for your return request to be approved. Once that’s done, you can wait for it to be picked up or ship it yourself.

Also Read: 7 Ethical And Affordable Stores Like SHEIN That Won’t Break Your Bank

SHEIN Return Policy FAQs

Source: SHEIN’s Store on Carrot

Q1. Are SHEIN returns free?

Good news: The first time you return items to SHEIN, it’s on the house!

Bad news: Additional returns on the same order thereafter will cost you about $7.99

The SHEIN return policy states that once you initiate a return for something you ordered on their website, SHEIN will give you a free shipping label to print out and attach to your package. You need to use their shipping label to send your first return back for free. If you want to return something else from the same order, they’ll charge a $7.99 fee for each shipping label.

Source: SHEIN Official Website

But there’s a way to get around that and pay less! When you submit your return request, you can also choose to use your own shipping method and pay for shipping yourself because sometimes you can get a cheaper shipping rate directly from a shipping service.

Also Read: 10 Shein Hacks Every Fashionista Needs To Know

Q2. What products are NOT part of the SHEIN return policy?

Source: SHEIN’s Official Website

SHEIN won’t accept returns for any items that have been worn, damaged, or have had the tags removed, so don’t take the tags off your ordered items until you’re certain you want to keep them.

Your returned items shouldn’t have any stains, rips, or signs of wear either, so be careful when you try them on for the first time. Lastly, if your item has a hygiene sticker (like those on swimsuits), don’t remove that either because SHEIN won’t accept your return without it.

Besides these rules, here’s a list of items that SHEIN doesn’t accept for returns, so remember to be absolutely sure of them before ordering!

• Bodysuits
• Lingerie
• Underwear
• Jewelry
• Beauty products
• Event & party supplies
• DIY supplies
• Pet supplies
• Accessories (except scarves, bags, and mermaid baskets)
• Cosmetics (if the hygiene seal is broken)
• Items with non-returnable marks
• Free gifts or customized products

Also Read: Fall Shoe Trends You’ll Be Seeing Everywhere

Q3. What’s the longest I can stretch before placing a return order?

SHEIN return policy USA specifies that returns must be initiated within 35 days of purchase. However, it offers shoppers a 10-day grace period. That means you should initiate the return within 45 days from the purchase date.

Bear in mind that the countdown starts from the date you place the order, not when you receive it.

Q4. How long will I have to wait before receiving my refund?

Once SHEIN receives the returned items, it will take up to 7 to 10 days to refund your amount or make an exchange if you paid with PayPal or a credit card. If you used a SHEIN gift card or SHEIN Wallet to pay, the funds should be back within 24 hours.

Note that the SHEIN return policy will only refund you for the cost of the garment itself. Shipping costs, shipping insurance, and other additional fees are not refundable.

Also Read: The Best 90s Men’s Trends Making a Comeback

Q5. Do I need to submit a physical receipt to return my SHEIN order?

SHEIN is an online store–so you don’t need a physical receipt. Just log into your account, go to the “orders” section, and request your return. No receipt is required, though SHEIN’s return policy requires that your returns include the item’s original packaging. So don’t get rid of anything, even if it doesn’t seem important.

Also Read: Your Guide To Summer 2022’s Fashion Trends

Q6. I placed a return order but realized I want to keep the item – can I?

Don’t worry – it happens to the best of us! Mostly, this is possible, but it depends on how you go about it.

If you realized you loved that little black dress after all and want to keep it, all you have to do is contact SHEIN’s customer service and request a cancellation on the return! They may accept, but there are also chances that they will refuse the request if the return has already been picked up or someone is already out for its pick-up.

Also Read: 7 Spring Fashion Trends To Add To Cart in 2022

Q7. Do SHEIN clothes run small?

Source: Sizing Guide on SHEIN’s Website

SHEIN’s sizing can be tough to figure out sometimes. The size chart doesn’t help much either because the measurements don’t consider the fabric’s stretchiness. And because SHEIN uses a lot of synthetic materials, the chart is often inaccurate.

In general, SHEIN’s clothes tend to run small. So, if you’re between sizes, it’s best to size up. Or you could order one item in your actual size and one size up and one size down. Keep the item that fits you the best, and return the other two.

Q8. I love what I received, but it’s too small. Can I exchange it?

Directly? Nope. Unfortunately, there happens to be no formal SHEIN exchange policy. However, you can place a return order on the item you’ve received and then place a new order on the same product with the size you want. It’s time-consuming and slightly tedious, but it is what it is.

Also, we suggest placing a new order before your return is completely processed in case the size you want runs out of stock during the period you’re waiting for your return to be picked up. Your refund will eventually make its way back to you.

Also Read: The 10 Spring Fashion Trends You’ll Be Seeing Everywhere in 2023 (+Curated Collections)

Q9. I bought something from the “Sale” section. Can I still return it?

Usually, yes, you can! However, you need to make sure that the item is not marked “non-returnable” when you’re viewing the product page.

Also Read: Stores Like Revolve: 9 Affordable Alternatives For Trendy Clothes

Q10. I washed an item, and I don’t like how it looks after. What do I do?

There is a good chance you may still be able to receive a refund if the product isn’t the same as it was before washing. For this, you’ll need to contact customer service and possibly share before-and-after wash images of the product to qualify for SHEIN refunds.

Q11. Help! I misplaced/discarded my original order packaging. Can I make my SHEIN return without the original packaging?

While the SHEIN return policy requires that your returns include the item’s original packaging, you may still be able to return your order without it.

Shop From SHEIN Mindfully From the Get-Go With Carrot

Source: SHEIN Coupon Codes on Carrot

SHEIN’s return policy isn’t tricky, but your chances of getting a refund are less if the returned items don’t pass its quality check. 

Save yourself from the ordeal of raising a return request by shopping mindfully from SHEIN from the get-go. Wondering how? By using Carrot. This online extension is no less than a virtual shopping companion, for it lets users:

• Organize unique finds into a neat collection
• Create mood boards, wishlists, and occasion-specific gift registry
• Share your collections with friends, fams, and your followers
• Track prices 
• Get notified about price drops

That isn’t that. Another reason why Carrot is a must-have while shopping online is its “Deal Hop” feature. With this feature enabled, you can compare prices across various retailers and find the one selling a particular item at the lowest price. Not only that, but you can also find affordable dupes and save a good chunk of money. Doesn’t that make Carrot worth a try?